Sometimes It’s Not “What” You Know, But “Who” You Know!

As I review open jobs in this tough economy, they seem to be more specialized and require narrower experience and education, making identifying and hiring qualified talent even more difficult. As part of a Talent Acquisition team, Human resource Department or Staffing Firm, we recruiters need to start doing a better job of leveraging our hiring managers’ networks and contacts as well as our own.

As we create a profile and build connections on Social Network Sites, we need to be sure we are connected with all of our hiring managers, so we also become instantly connected to their networks. We need to encourage hiring managers who don’t have profiles on social media sites or don’t have expansive networks to start building them. We can show them how to do it in a one hour webinar and illustrate the value of these networks – not only for hiring, but also for sharing best practices, asking for advice and getting ideas.

When a job comes open, are you utilizing your network and your manager’s network to advertise the position?  Just think about how many people you can target if you personally have 100 connections and your connections each have 50 plus connections. As an added bonus, these network audiences are probably more targeted since they are usually professionals we have worked with or for in a similar industry. This is a great way to identify passive qualified candidates as well! If the individuals in these networks aren’t interested, they may pass the posting along to someone who might be.

Hopefully, your applicant tracking system, if you have one, can simplify posting your open positions to your social media sites likes Facebook, LinkedIn and Twitter. The jobs typically post as a status update on your site and you can reach thousands of contacts at the same time for free! We are receiving very positive feedback from our ApplicantStack customers who are utilizing this free benefit available in our software!

Another suggestion, if you have the resources available, is to start cold calling and reaching out to these connections. If you’ve never done it – or thought you’d never have to do it – now’s the time to start. It’s a lot easier than you think and can be met with great success. Write yourself a 30 second elevator speech, practice on some co-workers, and start making calls to those connections (passive candidates). The script is helpful to make sure you are saying the right things and asking the right questions.

We also need to remember, that the Generation “what-evers” that we will probably end up hiring use social networking on a regular basis. They grew up in the social media and technology age and it has become part of their culture. In fact, they probably seldom read newspapers or trade journals anymore because they can find all of the information they need on the web. This is a great topic for another blog……so look for more information on this topic coming soon!

Do you have a social networking success you would like to share?

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The Importance of Agility in Staffing

The nature of the global workforce has rapidly changed.  The idea of getting a job from one company, working their for 30 years, and then retiring is long gone.  Companies need to scale their workforce up and down in order to stay competitive and job seekers have to be more flexible and mobile as well.

This has placed a premium on the need for companies to increase their agility in staffing.  Companies need to source, screen, select and on-board the right talent at an accelerated pace.  If they take too long or fill positions with the wrong type of talent, it can directly impact their competitiveness.

According to an Intelligence Report from the American Staffing Association,

The number of people working at a company, their skill sets, their cumulative cost to the company, and their ambition and motivation all combine to create the single most important variable in the success or failure of any enterprise: the staff.  A company that can get the right people in the right positions at the right time and at
the right price has a tremendous advantage over less astute competitors.

In response to the need for speed and agility, companies are increasing their adoption of Applicant Tracking Systems even during a slow economy.

Bersin & Associates says in a recent posting that the Applicant Tracking Systems market (ATS) grew by 11% to nearly $1 Billion as of April 2011.  Reasons for the significant growth are that companies need to move quickly and they cannot keep pace if they either have no technology at all or if they have out-of-date ATS software.

 

 

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“The Fish that Got Away”—Is your employment application process keeping people on the line?

As recruiters, we hire all types of individuals from entry level to executives, interns to experienced professionals, internal employees and external applicants, and fulltime to temporary workers.  How do we capture the appropriate information that will assist us to make an informed decision for each type of hire?  In most cases everyone who applies completes a standard employment application that has been written and approved by Human Resources.  But do the questions on our employment application take into consideration that the new graduate looking for their first professional job has no or very little relevant work experience?  Do we really need all of that information for a temporary worker who will leave us after completing a three week mailing project or is filling in for someone who is on vacation?  Is it necessary for your current employees, interested in advancing their career, to complete an entire application all over again?  Is that five page application always necessary and appropriate for everyone?

The application experience for potential hires can often attract or repel your prospects.  As they begin your employment process, they are excited they have found an opportunity that they can relate to or feel qualified for.  Do you know how many applicants take the bait and run or stay on the line?  If your process doesn’t feel right or comfortable, they may make the decision to exit and apply with one of your competitors.

My experience as a recruiter tells me that the recent college grad would like me to know what leadership roles they had in school organizations or what interesting school projects they completed.  The intern might want to tell me what they would expect to learn by interning with my organization and what skills they might bring from their educational experience.  The front desk receptionist applicant wants me to know about their customer service skills and what telephone systems they have used.  So after I collect the necessary contact, education and employment information, adding additional application questions that are directly related to the job is a great way to ensure they complete your application and feel like you have a real interest.

The ability to create these online questions can be very powerful and useful.  The applicant will have an opportunity to tell you why they are a good fit for the job and you will have better information to evaluate.  An added bonus is the ability to score the answers to your questions to more quickly narrow down your applicant pool and focus on the prospects who best match your needs.

If your applicant tracking system doesn’t give you the flexibility to create questions specific to particular jobs, you may have many “fish tales” to tell.

 

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Online Jobs Ads Increase In Healthcare and Technical Positions

Online advertising for vacancies in Health Care and Technical occupations were the only bright spots in an otherwise disappointing job climate, according to information released by the Conference Board for the month of August.

Overall, 2011 is advertised job vacancies fell by 163,900 from July to August, 2011.  This drop followed a previous decline of 271,000 from June to July.  According to June Shelp, VP at the Conference Board, “Following a very strong first quarter, labor demand has fallen off in the second quarter and into the third quarter [of 2011], reducing the earlier gains.”

Despite the overall soft performance, there were some encouraging results in specific industry sectors.  In particular, health care and technology showed increases in the number of online job postings of 26,300 for a total of 513,700.  This strength traced to occupations such as: registered nurses, speech-language pathologists, family and general practitioners, and occupational therapists.

 

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SHRM Report Indicates Increased Recruiting Difficulty

According to the Society for Human Resource Management’s (SHRM) Leading Indicators of National Employment®, (LINE®), the challenges facing employment and recruiting are increasing.

In September, the hiring rate is expected to decline -9.6% in manufacturing and -15.3% in the service sector.  This will contribute to the recruiting difficulty.  In August, the index for recruiting difficulty rose sharply and increased +15,6% in manufacturing and +14.1% in service.

The full report is available to SHRM members at SHRM.org

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Can a Small to Mid Size Company Like Yours Afford an Applicant Tracking System? How to Sell Your CEO!

Does your desk or office look like this? Are the resumes you’ve received waiting for your attention or have you already reviewed and separated them with sticky notes by name, date received, or function? How to organize resumes your company receives is an on-going dilemma for us recruiters. If you have them alphabetized by name, you have no idea how old they are or what kind of background they have. If you organize them by date received, you have to sift through all of them to find the applicants with the right credentials. Maybe you have the stacks labeled unqualified, potential or top prospects—or hold, call or sign off? Probably the best solution is to list each and every applicant on an Excel spreadsheet before you file them away. No matter how you try to organize them, manual resume files are just not efficient. I remember it used to make me feel better if they were filed in a cabinet, so at least I didn’t have to visually look at the stacks every day and everyone, including my boss, had the impression that I was really organized!

Then one magical day about 12 year ago, I read an article on SHRM’s web site about online applicant tracking systems. Could it be? Has someone really come up with an efficient way to track all the resumes I receive? I was the Recruiting Manager with a small company and I remember thinking the software must be expensive because it actually automates the hiring process from end to end – from how candidates view openings, submit resumes and complete online applications to scheduling interviews and securely storing resumes.

After contacting a couple of applicant tracking system vendors to inquire about price and implementation, I realized maybe I could put a business case together that would sell our CEO on the idea. At this point, I had nothing to lose! I outlined all of the benefits and return on investment (with a little help from our financial guy), compared it to our current manual process and presented it to our CEO and my Manager. The rest is history! I couldn’t believe the positive “it’s a no brainer” response I received and immediately signed up! The next challenge was to sell it to our reluctant hiring managers. Once again I met little resistance and had them fully engaged in no time.

If you’re having the same “our company can’t afford it” thoughts that I did, you might be very surprised to learn that your company can’t afford not to have one. The HR Managers of small to mid size companies I talk to know how valuable an applicant tracking tool is but continue to have reservations about how they can persuade the decision makers in their company. So, I’ve put together 5 easy steps on how to sell the idea.

  1. Map out each step of your current recruiting process and put an approximate time each takes and an approximate cost. Include things like, approving new jobs, posting new jobs, receiving and reviewing applicants, pre-screening and interviewing applicants and making offers.
  2. Make a list of the negatives and positives of your current recruiting process. The negatives will certainly outweigh the positives.
  3. Estimate the loss of revenue to the company for the average time your jobs go unfilled. (CEO’s really get this one!)
  4. Compare items 1, 2 and 3 with the time and approximate cost when these same steps in your recruiting process are automated.
  5. Finally, summarize your business case with an exhaustive list of the benefits. I’ve included many benefits below.
  • Allows candidates to quickly and easily apply to your organization.
  • Can facilitate high-volume recruiting while remaining cost-effective.
  • A highly configurable, scalable solution that can configure to our unique hiring management process and capable to accommodate our evolving needs as our organization grows or our processes change.
  • Improved reporting capabilities: many organizations are challenged with determining their total spends on vendors, sourcing, and comparing metrics. Coordinating through a single source will allow for accurate centralized reporting
  • Allows recruiters to quickly search the database on all information, and by specific parameters.
    · Includes a Reporting Center that enables users to run ad-hoc reports and save criteria for future use, as well as run industry standard reports, including cost-per-hire, time-to-fill, source effectiveness, and more.
  • Build Brand Identity and Awareness. A strong brand can generate trust that will drive applicant traffic and enhance your talent pool.
  • Allows recruiters to easily post career information to the company Web site.
  • EEO/AAP Compliant. Capable of capturing, tracking, and reporting voluntary EEO data, while remaining in compliance with the guidelines set forth by the EEO/OFCCP.
  • Capable of pre-screening candidates with elimination questions in order to indicate those who meet basic qualifications for the position.
  • Improved communications with applicants and hiring managers.
  • Establishes an environment that effectively informs, will unify all the users and streamline the organization’s operations.
  • Includes a Communication Center to facilitate communication among recruiters, hiring managers, and candidates. Also allows users to schedule appointments, leave notes and interview feedback, to send mass messages, and auto-respond to applicants upon receipt of resume.
  • Readily available support team, dedicated to manage company and user issues while employing industry best practices.
  • Highest level of support available at no charge to your company.

If all else fails, give your management a list of your competitors who are using an applicant tracking system—that should get their attention!

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Indeed vs SimplyHired: A comparison of traffic volume

Earlier this year ApplicantStack partnered with Indeed and SimplyHired, the two most popular free job search engines on the web, to allow ApplicantStack customers to automatically feed their posted jobs to Indeed and SimplyHired.  Since ApplicantStack automatically tracks of the source of candidates for ROI and Source reporting, we can look at the analytics of Indeed and SimplyHired traffic across all of our customer’s posted jobs.

Disclaimer: The following data is pulled from our ApplicantStack database and represents the jobs our customer’s have posted within the last 4 months.  This analysis is not meant to imply the overall traffic or conversion rate for Indeed and SimplyHired.  Our customers come from every major industry and are primarily in the 50-500 employee range, but do not constitute a statistically significant sample of the overall traffic of Indeed or SimplyHired.

So, with the disclaimer out of the way, let’s get into the data!

This first chart below shows the total number of new applications that originated from Indeed and SimplyHired.  This chart shows the overall traffic our customers are seeing from Indeed and SimplyHired.

This second chart shows the same metric, but this time EXCLUDES the applications that were flagged as Unqualified on initial examination by the recruiter or manager.  This chart shows the qualified traffic our customers are seeing from Indeed and SimplyHired.

So at least for our ApplicantStack customers, Indeed is bringing approximately 10 times the traffic as SimplyHired, both in raw (overall) applications and qualified applications.  For both sites, our customers are on average seeing a 25% rate of qualified versus overall traffic, which indicates that both sites are adding significant value to our customer’s recruiting efforts.

What do you think? Does this match with your experience with traffic from Indeed and SimplyHired?

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Contracts—Good for Companies, Bad for Customers?

We are receiving inquiries from frustrated customers who would like to switch applicant tracking vendors but would have to buy out the months they have left on their current contract and face the possibility of losing all of their applicant data.  Their dissatisfaction usually comes from the lack of customer service and support they were promised rather than the functionality of the system. One small company is actually entering into litigation to cancel their current contract and have the stiff penalty for cancelling waived.

My guess is the software service companies who lock you into long term contracts are interested in keeping your business while they try to keep up with the ever-changing, enhanced technology and outstanding service of their competitors.  If they don’t live up to the expectations they promised—no worries—they charge you a penalty for leaving and get paid anyway! Whatever their logic, you’re stuck with an inferior product or service. Whatever happened to integrity, reputation, and genuine concern for the customer and solving their problems? Call me old fashion, but I hate the thought that the ease of technology has replaced a solid work ethic and reliability.

As a National Account Manager, I’m proud of the customer service ApplicantStack promises and delivers without the need to lock our customers into a contract in return for their loyalty.  In fact, we are so confident in our ability to promptly respond to customer needs and fix a problem when something goes wrong, we don’t have any contract at all.  You can actually subscribe to our service on a monthly basis, with no penalty for cancellation. If we don’t deliver or can no longer satisfy your needs, you can not only cancel but easily download all of your data and take it with you at any time.  Now that’s confidence!

Customers evaluating web-based applicant tracking services should be weary of signing a “long-term” contract.  In this unsettled economy, how can companies predict what their revenue or needs will be one or two years down the road.  If you’re being offered a discount or some other perks for committing long term, I suggest  you know what happens to the contract when the vendor doesn’t hold up their side of the agreement or if your company downsizes or is bought by a bigger company that has their own service.  Stiff penalties, expensive legal battles and the challenge of starting all over, will give you little flexibility and will have a negative impact on your business.

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Hey! Where’s the Computer?

Last time I wrote about cloud computing I made the point that using the internet (the cloud) for things such as voice communication (telephone) was more efficient than using a land-line phone.

But wait. The cloud is more than just efficient. The cloud is creating a revolutionary change in the way people live and do business. We are moving from owning computers and software to renting computers and software. We are in the midst of a sea-change in the way we think of computers and software. The cloud is making the office computer seem more like a utility, think electricity or natural gas, than something we have to own.

I could possibly call this the ‘Netflix’ revolution. Its not that Netflix is the only company doing this but it seems like a good example. Netflix supplies us movies, directly to our homes, over the cloud.

There was a time when, if I wanted to see a movie, I went to a movie theater. There was no other way. And that wasn’t all bad. It was cheap entertainment, got me out of the house, and I looked forward to it. ‘Going to the movies’ became part of our culture. It was often ‘at the movies’ that people met, fell in love, and later got married.

But times were changing and, for various reasons, convenience has become, more and more, something we all want. VCR’s were developed, and later, DVD’s. Within a decade or so watching movies at home became the thing to do. Why spend the time and money to go out when I can get the same thing at home. To some extent, the video store became the place where people met, fell in love, and later married.

Then, along came a little company called Netflix. There is a rumor, that when Netflix was first starting, (and struggling), the owners went to Blockbuster executives and asked if they could work with them. That didn’t go anywhere, but these were creative people and they tapped into our, seemingly insatiable, desire for convenience. They mailed us DVD’s and let us mail them back. No more losing a half hour of sleep taking a DVD back to the video store to avoid a late fee. In fact, for a lot of people, no more video store at all.

Nevertheless, people still seem to meet, fall in love, and marry.

Netflix became immensely popular. Now all I had to do was walk to my mailbox to get and return DVD’s. But movie fans could rent movies or subscribe to movie services on cable or satellite tv also. The creative execs at Netflix were too young to retire. So they began to serve movies directly to homes over the cloud. Want to watch a movie? Why wait til it gets to you in the mail. Plug in to Netflix, watch it now. There are estimates that, in the evening, up to 80% of all internet traffic is Netflix streaming movies.

But this is not about Netflix. This is about a whole new industry. While Netflix has been developing their cloud application, other companies, in other industries, have been developing cloud applications as well. Google got popular providing us with internet searching. Now they offer email services, phone services, and it seems like they come up with something new (and, often, free) every month or so. Google Docs is used by individuals and businesses as a worthy alternative to Microsoft Office, a software package we once thought we could not get along without.

A new industry has been born. Something that is often called Software as a Service, or SaaS. I’ve used Netflix as an example. Movies are, after all, a form of software. And delivering them, instantaneously through the cloud, to our homes, is a service. The same could be said of Google services. The Netflix/Google model began to take hold at all levels of the computer industry. Companies were already using remote computers to run their businesses. When sales people began offering complete applications, for a monthly fee, through the cloud, business owners, especially small to medium sized business owners, were ready to listen.

These days, in many businesses, looking for the ‘office computer’ makes about as much sense as looking for the office electrical generator, or the office gas well. The ‘office computer’ is something employees plug into, much like plugging the coffee pot into an electrical outlet. SaaS is rapidly becoming adopted by individuals and businesses as the way computing is done.

Oh, by the way, ApplicantStack is SaaS. We offer a hiring/recruitment package, complete with online employment applications and automated rating of applicants, through the cloud. No computer to own or software to buy. Kind of like Netflix, for a small monthly fee, all you have to do is plug in. Stay as long as you want. Leave when you want. No contract to sign.

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What are Applicants Saying About Your Company?

What are Applicants Saying About Your Company?

As a company, I’m sure you are working hard to create positive relationships with all of your customers.  We all know how important it is for future business and possible referrals.  You might even be making a huge investment by engaging a public relations or marketing firm to assist with your market positioning.  Did you ever consider that your applicants are customers too?  Are you giving applicants the same respect and creating a positive experience for them during your application and interview process?

According to a recent Gallup Panel Survey, too often the answer was no. In fact, half of job applicants who mention specific frustrations say these aggravations give them pause when considering the possibility of working for these prospective employers.

The survey asked a targeted sample of job seekers a series of questions about various aspects of their search for employment, including the parts of the process they deem most frustrating. The sample consisted of those who are currently unemployed and seeking a job as well as those who are currently employed full time or part time and have searched for employment in the past six months. These prospective candidates shared their frustrations about their interactions with possible employers, aggravations that can lead job seekers to form negative opinions about these organizations and their brands.

If you’ve searched for a new job recently, you know that the task can be overwhelming—especially in an employer’s market, where there is an abundance of applicants applying for the same job.  Results of a bad job search or continuous poor interviews can actually destroy an applicant’s confidence and cause feelings of despair.  If you examine your current communications with interested applicants or candidate’s you’ve actually interviewed, can you confidently say your company is creating a positive image and building positive relationships with your applicants? Do they wait months to hear back from you, if at all?  Do you send them a response when they initially apply and let them know the next steps in your process?  Do you let them know early on in the process when they don’t meet your minimum requirements so they aren’t holding on to false hopes that they are being considered? What do you think these applicants are saying about you to their colleagues and other professionals in the market?

One simple solution to building a more positive image with applicants is to improve your communication and follow up.  It takes so little time and can go a long way to create good will and enhance your reputation as an employer of choice or a great place to work.  The most common reason we don’t communicate enough with our applicants is we’re just too busy to respond promptly to everyone who applies or interviews with our company, especially if we don’t consider them appropriate prospects.

A good applicant tracking system can totally automate the process for you eliminating the lack of time and limited resource challenges all recruiters face during their hiring process.   Ideally, you can create email templates in your system and trigger them to be sent at certain critical stages of your process— when an application is received or rejected, requests for available dates and times for phone screens and interviews, or a request for more information.  Keeping your applicant informed about where they are in your process will eliminate telephone inquiries, which you definitely don’t have time for, and will create a much more positive experience for your applicants.  Remember, applicants are customers too and they’re impression of you as an employer can either enhance or hurt your reputation.

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